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OUR CUSTOMER SERVICE TEAM

We want your shopping to be always easy. We are aware that some questions may arise when shopping online, that's the reason why we provide customer support. Contact our customer service here 

  • SHIPPING

    We have good news! You can now pick it up your order through our stores for free

  • HOW TO DO IT

    Make your order and decide the store you want to pick it up in the “Shipping mode” section. The delivery time is 1 to 5 days. When the order reaches the store you will receive an email so you can pick it up. Remember that you will have to say your name and the order number or show the invoice from to user account to pick up your order.
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  • YOU SHOULD KNOW THAT...

    During the sales period or promotions, the delivery time may be longer than usual.

  • HOW CAN I TRACK MY ORDER?

    We will send you an e-mail notifying you that your order has been sent when your package leaves our headquarters. You will see a tracking number and from that point onwards, you will be able to track it on Correos Express or our customer support team will help you..

  • WHEN WILL MY ORDER ARRIVE?

    If you have placed your order before 12:00 PM on a working day it will arrive in the next 24/48 hours after the state changes to "being processed". We will send you an email informing that your package is being prepared for delivery. If your order has been placed from a country other than Spain, it will arrive within 72 hours after the state changes to "being processed". We will send you an email informing you that your package is being prepared for delivery.

  • PART OF MY ORDER IS MISSING

    In the event of an incident, we might have sent you an e-mail to inform you. It might occur that some of the items you have ordered arrive on a later date in a separate package (for instance, if we are out of stock and the item is sent from one of our stores instead of our headquarters). You can always contact our Customer Support team  

  • I HAVE RECEIVED A DIFFERENT ITEM

    Mistakes can be made when sending an item, labelling garments or items. In such case, send an e-mail to ventas@systemaction.es or contact our customer support team specifying your order number (it is stated on your invoice in capital letters) and the article that your have received by mistake. After verification, we will arrange the shipping of the product you originally ordered provided we have available stock. At the time you receive your order, the carrier will pick up the item that was sent by mistake.

  • I HAVE RECEIVED A FAULTY ITEM

    We apologize. Our intention is that everything arrives in perfect condition. You can contact our Customer Support team and describe in great detail the type of fault you have discovered in the garment or item that you have received. If we consider that the garment or item has a manufacturing fault, we will exchange it or we will refund your money, as you prefer. In such case, we would arrange the pickup of the item and proceed to refund your money within a maximum of 15 working days after the item has been verified.

  • CAN I CHANGE MY ORDER?

    Do you want to change your order because you made a mistake when you bought a particular item? Do not worry. You have 1 hour from the moment you place your order to send us an e-mail or contact our customer service team and we will change your order as long as we haven't started to pack it up or 1 hour has elapsed after completing your order.

  • HOW DO I EXCHANGE AN ITEM?

    If you wish to exchange an item, you can do so at one of our stores free of charge. Exchange at a store • Locate your closest store in the section “Our stores” 
    • You can exchange any items in your online order for other item of the same price or higher.  To exchange an item, garments must be in the condition they were received, with a purchase receipt, its tag, unused and in its original package.
    • You can exchange any items in your online order for other item of the same price or higher.  To exchange an item, garments must be in the condition they were received, with a purchase receipt, its tag, unused and in its original package.
    By post • We do not exchange items by post. Follow the instructions for item returns.
    • Send* the garments in the same condition that were received, with its tag, unused and in its original package together with the purchase receipt to our System Action offices in Barcelona. Address: Calle Badajoz, 29-33, 08005 Barcelona.
    • Once we have received the package and we have verified that the items are in the same condition, we will proceed to refund your money within a maximum period of 15 working days.  .

    * You are responsible for the transportation costs incurred. .

  • WHAT ARE THE PAYMENT OPTIONS?

    You can use the following options to pay for your order:

    Credit car
    This payment method allows you to purchase with the following types of cards: Visa, Visa Electron and MasterCard. Payments are taken immediately through Redsys' secure payment platform.


    PayPal
    To make a purchase using this platform you need to have a Paypal account.  After you have selected this payment method you will be redirected to their website to proceed with the payment.

  • SECURE PAYMENT

    You are in a 100% secure environment when you place an order in our online shop. We use the latest technology to preserve your privacy and anonymity. Your financial information (such as credit card number, expiration date or personal details) is received directly by the bank in charge of the operation via cryptographic protocol.

  • HOW CAN I OBTAIN AN INVOICE?

    Do you need us to issue an invoice? Write an e-mail to ventas@systemaction.es or contact our customer support team specifying the billing details and we will prepare it for you. .

  • I HAVE REQUESTED A REFUND BUT I HAVEN'T RECEIVED THE MONEY YET

    Hopefully, you won't have to read this section. However, we are sorry if your refund is late or if you haven't received it yet. Please remember that the refund will be processed within a period of 15 working days in the same method of payment.
    If the refund was processed in any of our stores, you can contact them on this section and request further information about your refund. You can also send an e-mail to ventas@systemaction.es or contact our Customer support.
    Remember to include your name and order number (it stated on your invoice in capital letters) so that your claim can be processed as soon as possible.

  • WORK WITH US

    We are always looking for professionals with initiative, versatile and eager to grow professionally within a consolidated company with over 30 years of experience in the fashion industry.
    We only accept applications received through this form or through the following e-mail: personal@systemaction.es.

  • HOW CAN I RECEIVE INFORMATION ABOUT NEW PRODUCTS AND SPECIAL OFFERS?

    It's very simple. You only have to subscribe to our Newsletter (link to Newsletter) and you will receive information about everything. Moreover, if you subscribe you will receive a 10% discount on your first purchase.  Remember that you can always unsubscribe by clicking a button on any e-mail that you receive