CAN I CHANGE MY ORDER?
Do you want to change your order because you made a mistake when you bought a particular item?
Do not worry. You have 1 hour from the moment you place your order to send us an e-mail or contact our customer service team (link customer service) and we will change your order as long as we haven't started to pack it up or 1 hour has elapsed after completing your order.
HOW DO I EXCHANGE AN ITEM?
If you wish to exchange an item, you can do so at one of our stores free of charge.
Exchange at a store
1. Locate your closest store in the section “Our stores”
2. You can exchange any items in your online order for other item of the same price or higher. To exchange an item, garments must be in the condition they were received, with a purchase receipt, its tag, unused and in its original package.
3. If you are exchanging your purchase for a lower priced item, the price difference will be refunded in the form of a voucher that you can use at any of our stores (not valid to Shop Online). The voucher will be valid for one year.
We do not exchange items by post. Follow the instructions for item returns.
1. Send* the garments in the same condition that were received, with its tag, unused and in its original package together with the purchase receipt to our System Action offices in Barcelona.
Address: Calle Badajoz, 29-33, 08005 Barcelona.
2. Once we have received the package and we have verified that the items are in the same condition, we will proceed to refund your money within a maximum period of 15 working days.
* You are responsible for the transportation costs incurred.
HOW TO MAKE A RETURN
If your purchase doesn’t satisfy, you want to make a return and do you have two ways of doing it:
Free returns in store
· Find the nearest store in our section Our stores.
· Direct to the nearest store with the items you want to return and the purchase invoice.
· To make the return, the garments must be in the same conditions in which you received them: with a label, without using and keeping the original packaging.
. Deliver the items you want to return with the purchase invoice in box.
· We will give you a delivery note that you must keep until the refund becomes effective.
· The refund will be made in a maximum period of 15 working days in the same payment method used for the purchase.
· Access the information of your order to request a return from your user account.
· Choose the order from your order history.
· Select the products you want to return and request the return.
· Once you have requested the return in the order area you can send us the items to our System Action Barcelona offices.
Address: C/ Badajoz, 29-33, 08005 Barcelona.
Send the garments in the same condition that were received, with its tag, unused and in its original package together with the purchase receipt.
Once we have received the package and we have verified that the items are in the same condition, we will proceed to refund your money within a maximum period of 15 working days.
Remember that you have 15 days to make changes and returns.